RETURNS
Our refund policy lasts 30 days. Beyond this period, we will not be able to refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It has also to be in the original packaging.
To complete your return, we require a receipt or proof of your purchase.
In certain situations, only partial refunds may be granted.
For example, any item that is not in its original form, with damaged or missing parts for reasons that are outside our responsibility.
REFUNDS (if applicable)
Once your item is returned, it will be received and inspected, Later on, an e-mail will be sent to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If your application is approved, your refund will be processed, and a credit will automatically be applied to your bank account or your original method of payment, within a given time period.
REFUND LATE OR MISSING (if applicable)
If you have not yet received a refund, first check your bank account.
Next, contact your bank as it may take some time before your refund will be visible.
If you've done all this and still have not received your refund, please contact us at info@hydrostark.com.
EXCHANGES (if applicable)
We will replace the defective or damaged items. If you need to exchange the same item, send us an email at info@hydrostark.com and send your item to the following address: 61 Rue Agadir, 20140 Casablanca, Morocco.
DELIVERY
To return your product, you must send it by mail to the address: 61 Rue Agadir, 20140 Casablanca, Morocco.
The shipping costs will be at your cost. Also, shipping charges are not refundable.
In case you receive a refund, the return costs will be deducted from the latter. Depending on your address, the time taken for your exchanged product to arrive may vary. If the item’s price is over $ 75, it is recommended to use a shipping service or shipping insurance. It gives an additional warranty.